Electronic Office Systems offers service, support, and training to make sure your business’s transition to our telecommunications solutions goes smoothly. Our telecommunications experts cover every step of the process, from the planning and design to the implementation, training, and even continuing service and support. Our goal is always to help you use our telecommunications systems to their full potential to get the most for your business.
Design & Implementation
Electronic Office Systems creates telecommunications solutions to improve communications for small to mid-sized organizations. We work with trusted names, such as Mitel, Philips, Olympus, For the Record (FTR), and Dragon. We only work with brands that we know are reliable and efficient.
Electronic Office Systems looks at each customer’s needs and designs a communication systems that will improve business communications without disrupting day-to-day business. Our implementation process begins with a design and needs assessment. From this process we begin programming the telecommunications solution and testing the features to ensure that we can provide a smooth transition to the new system.
EOS offers a wide variety of telecommunications products and services, including medical transcription, speech recognition and transcription, phones, dictation, call logging and recording, and courtroom recording. Doctors, lawyers, and courtrooms all trust us to provide them with the products and services they need for their confidential work and hectic schedules. Our services stand out above the rest because we are always one step ahead of any problem and make ourselves available to help our clients at all times.
Training & Support
We also provide customized training for all employees so that they are trained on how to utilize the new and productive features of the system. We are there for any initial questions our customers may have, and we continue to be available after the initial installation to make sure we have provided a solution beyond the customers’ expectations.
We provide both instruction for small groups and more personalized one-on-one training, either on-site or at our office. We are also happy to provide our clients with support documentation and “cheat sheets” for later reference. However, our highly trained support staff is always available by phone or e-mail to handle questions or problems that arise if our training documents cannot answer your question.
At Electronic Office Systems, we understand that many of our clients depend on effective communications. For example, we handle various healthcare and 911 systems in which a glitch in communication could mean a loss of life. That’s why we work so hard to ensure that our customer service and training is the best in the business.