Electronic Office Systems - powered by the Human Voice

HigherGround, Inc. is a premier software developer of call recording, data integration and reporting tools. These solutions are designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability.

Whether you record calls full-time for compliance and risk management, or randomly for quality monitoring, Fusion Series 7 provides fast and easy-to-use options that simplify complicated tasks, satisfy your strictest compliance standards and give you the best value for your dollar.

HigherGround provides the following critical requirements within a single, customizable solution:

Data Collection & Integration

Powerful Reporting

Integrate data from multiple sources including call recordings, screen captures, agent evaluations, revenue figures, agent statistics, PBX data, ACD data and enterprise database information.

All applications integrate seamlessly.

Establish a relationship between various data sources and report on all types of performance and activity data. Users can search and find recordings and related data based on a phone number, account number, company name, vertical market, attachments to calls or whatever field they choose. Reports can be emailed, printed and/or sent to a Web site.

Measurement of Key Performance Indicators

Open Architecture

Measure standard KPIs or integrate various enterprise databases and create new KPIs specifically to track agent performance and the quality of the customer experience.

Utilize, upgrade and repair hardware with ease. HigherGround’s hardware platform is developed with non-proprietary, standard PC components providing customers with the ultimate in flexibility and significant cost-savings.

I’m Alive™

Business Intelligence

Ensure system uptime 24/7 with nearly 300 alarms, coupled with HigherGround’s exclusive I’m Alive notification service that monitors crucial applications. If feedback is not received from a customer’s system, automatic re-launch capabilities are performed and HigherGround technicians take immediate action to guarantee the system is up and running.

Capture and make all information available on one screen for easy access, analysis and decision making. HigherGround provides a comprehensive business intelligence tool for complete contact center management – a fully integrated system that operates with virtually any enterprise database system.

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HigherGround's Fusion Series 7™ is comprised of several innovative solutions that can be combined to meet the specific needs and requirements of your business:

Electronic Office Systems…powered by the Human Voice.

Electronic Office Systems - 401 SE Fleetway Drive - Lee's Summit, MO 64081
Phone: 816-358-7020 FAX: 816-358-7119
Toll Free: 800-358-7020