Mercom's Interaction Quality, or IQ software, combines the most advanced technology available with flexibility and ease-of-use, to create a solution for the contact center manager concerned with agent performance and management. Interaction Quality is based on the premium architecture for deliver of web-services - Microsoft.NET - and provides browser-based playback, evaluation, scoring, and reporting.

Powerful and scalable, Interaction Quality can be hosted by the Audiolog Recording server to offer an extremely effective recording and evaluation solution that saves hardware and reduces costs. While Interaction Quality provides power and functionality for the largest, most sophisticated contact centers, it scales extremely well, providing affordable, effective solutions for the small to mid-sized call center.

For more information, download the Mercom Interaction Quality Brochure
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