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Mercom
alone sets the pace for technology leadership, performance, and ease of use in
multimedia recording and evaluation solutions. Mercom's award-winning products
are installed in over 3500 of the leading corporate and government call centers
worldwide, with over 1000 public safety applications. Mercom is featured on the
Inc. 500 list of Fastest Growing U.S. Private Companies
Mercom's
in-house engineering team has produced a system distinguished by powerful, built-in
Mercom Differences. These Differences involve a greater attention to detail, in-house
engineering, total commitment to recording, and many years of system deployment
and highly satisfied customers. Specifically, they include: Investment
Protection
Mercom's firm commitment to open architectures and
off-the-shelf components enables straightforward, fast upgrades, and protects
your investment. Mercom Audiolog was the first digital logger to use Windows NT
as its operating system, to create an open architecture hardware platform, to
utilize multiple archive media choices, including first to offer DVD-RAM. Our
original products are still actively used today. Mercom's
products are standards-based, using the latest Microsoft® and other industry-standard
technologies, including Windows® 2000, Microsoft® SQL, ASP.NET, TAPI,
TSAPI, CSTA Maximum
Connectivity Commitment
Mercom is designed for maximum PBX/ACD,
telephone, network, VoIP, and radio system connectivity. Mercom offers more pre-engineered
integrations, more easily, saving you time and cost. Most
Hardware Efficient
The Audiolog platform can support full-time
and scheduled recording with CTI, Screen Capture, and Agent Evaluation - fewer
servers are required with Mercom. Highly-Reliable
Performance
Independent testing laboratories consistently find
that Audiolog Servers perform at the highest levels, even under the highest call
volumes. Mercom truly ensures optimum reliability in your environment. The
Simplest User Experience
The fastest installation, highly intuitive
user interface, Mercom's Fast Find for search and playback, point and click, web-based
Agent Evaluation, Single-Window control to find, play, and evaluate calls…
simply the smoothest recording and call evaluation experience. |
