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Audiolog
is a complete, open architecture multimedia system for
recording, archiving, and playing back multimedia
conversations. Audiolog integrates seamlessly into contact
centers and public safety environments, either as a
standalone recorder/playback unit, or as a dedicated server
in an established network. Audiolog records customer
interactions on PBX, ACD, and CTI systems, using advanced
technology developed by Mercom's in-house engineering to
ensure compatibility and ease-of-use.
Audiolog's common platform architecture, a unique Mercom
Difference, is capable of simultaneously supporting
full-time, record-on-demand, event driven, and scheduled
recording. Audiolog also supports and hosts Mercom
Interaction Quality software on the same server, for
browser-based call evaluation and reporting. Through the
efficient use of hardware, Audiolog minimizes points of
failure and reduces your acquisition and maintenance costs.
For more information, download the
Mercom Audiolog Brochure
For more information, download the
Mercom Call Center Brochure
or
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