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Axxess®	Applications	IP Telephony	Encore®

Inter-Tel’s Axxess Platform

The Axxess Converged Communications System offers superior performance, dependability and seamless expansion capabilities – all critical components to growing your business without interruption. You need a flexible, scalable system that will adapt to emerging technologies—so you're not stuck with a storeroom of outdated components. The ability to add applications, upgrades and functionality through software is imperative to minimize and protect your investment in hardware. The Inter-Tel Axxess platform is an open-architecture, converged communications system that meets each one of these challenges to help maximize your competitive advantage—now and in the future. Axxess provides tightly integrated voice processing, IP telephony functionality and transparent networking throughout your organization—you can network systems together with full-feature transparency, while leveraging the Internet.

Why choose Inter-Tel?

Your Choice of Technology—Convergence when you’re ready!
The Axxess is a highly flexible, scalable and integrated infrastructure, delivering a feature-rich solution that is migration-friendly and Internet-ready. Our converged system combines analog, digital, wireless and Internet Protocol (IP) into a single platform—giving you the choice of deploying traditional, IP telephony or a combination of both when and where it's right for your organization. And, when you're ready to migrate to full IP, you'll have backwards compatibility.

Refined Voice Technology
When you're ready to deploy IP telephony, you can rest assured that voice technology has always been one of Inter-Tel's highest development priorities—and Voice over IP (VoIP) products are no different. Although IP networks can vary in quality, the IP telephony devices developed by Inter-Tel are designed to be especially tolerant of network conditions. In fact, unlike many IP phones in the industry today, Inter-Tel's IP PhonePlus and the IP SoftPhone were explicitly designed for Internet applications.

Engineered for Growth
Axxess is based on open architecture interfaces and standard protocols. It provides continual enhancement of applications without the need to rewrite the underlying code, allowing you to build on your original Axxess applications, cards and endpoints. With so many technologies integrated into one platform, Inter-Tel offers you the widest range of flexibility. The modular platform can be tailored around the way your organization does business with the flexibility to modify the solution as you grow or your needs change. When you own an Inter-Tel platform, you are given the ultimate choice over which type of technology to implement.

A Business without Boundaries
Seamlessly connecting multiple phone systems together has never been easier or more cost-effective. Axxess is designed around a distributed open architecture for maximum efficiency and reliability. Whether you have two locations or many, all of your employees can interact in a completely seamless fashion even over your data network. Your employees can work more closely together, and your customers are handled more efficiently. Everything you can do in one location can be done between all of your locations. All the advanced features such as ACD hunt groups, call center applications, paging zones, centralized attendants and tightly integrated voice mail remain in place even when you're networking over IP.

Additionally, the Axxess Converged Communications Platform integrates powerful software applications, crafted to suit your organization's unique needs. Our flexible applications encompass Customer Relationship Tools, Converged Voice and Data Tools and Mobility Tools. Implement converged voice and data applications to expand your business's capabilities, from desktop solutions to call center applications using Automatic Call Distribution. Advanced software applications, tightly integrated voice processing and transparent networking capabilities will increase productivity and workflow efficiency.

Endpoints Begin with Inter-Tel
There's no better way to implement the power of Inter-Tel's business performance applications than to complement our software with highly reliable endpoint solutions. Today's dynamic communications landscape requires multi-device options—from handheld PDAs, PCs, desktop phones and cell phones, to video and multimedia units. Inter-Tel can help cultivate your dynamic landscape with our feature-rich IP-based, software-based and digital endpoints. Inter-Tel's suite of endpoints deliver exceptional voice quality, powerful features and intuitive interfaces. Whether your associates are onsite, mobile or working from remote locations, our endpoints help them to perform their functions with continuity.

Continuing Commitment to Emerging Technologies
Inter-Tel is committed to adopting and nurturing new technologies. As new and unforeseen developments emerge, Inter-Tel will seek to embrace that which is valuable to you and can offer enhancements to the way you communicate. Inter-Tel's commitment will continue to remain steady, protecting your investment as the future of technology unfolds.

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Axxess®	Applications	IP Telephony	Encore®

Inter-Tel Applications for Productivity

Maintaining and improving customer relationships is imperative to your business's growth and success. Today's customers are looking to manage transactions on their own, at times that are convenient to their schedules. Customers appreciate user-friendly Web interfaces, expedient call routing to the correct person or department, 24/7 access to your products and services, and quality care. Inter-Tel's Customer Relationship Tools offer a wide range of solutions to help you cater to your customers' ever-changing needs.

Call Center Suite encompasses Management Tools, Agent and Workgroup Tools and Server Modules. Management Tools provide you with real-time and historical reports to help measure the quality of customer service your organization is providing. Agent and Workgroup Tools equip employees with the tools they need to deliver exceptional, consistent, customer service. Your associates can quickly manage and route calls from their PCs, and customer information can be screen popped to their desktops, helping them to provide personalized service. Whether your call center is informal or formal, at single or multiple locations, Call Center Suite empowers managers, supervisors and employees with the tools they need to increase productivity, reduce expenses and provide outstanding customer service.

For more information, click here to access Call Center Suite Brochure

Connection Assistant is a workgroup productivity application that provides end users with personal control of call handling and flexible programming of their extensions to manage call activity. Connection Assistant provides the ability to screen-pop applications, contact information and frequently-used Web programs. This invaluable application allows team members to view their fellow associates' availability, enables users to transfer notes with inbound calls and provides a list of historical call events for individual extensions-increasing productivity and customer service levels.

For more information, click here to access Connection Assistant Brochure

Voice Processing
Tightly integrated with Inter-Tel's Converged Communications Platforms, Voice Processing Software links your customers to the information they need regardless of day of week or time. It features an automated attendant, call routing announcements, the ability to record-a-call, robust voice mail features and much more.

For more information, click here to access Voice Processing Brochure

Applications Platform: IVR
The benefits of Interactive Voice Response (IVR) are immense. With Applications Platform: IVR, you can automate call handling and provide your customers with access to the information and services your business provides, 24 hours-a-day. IVR also features text-to-speech (TTS) and automatic speech recognition (ASR) for greater flexibility and convenience.

For more information, click here to access Applications Platform Brochure

Unified Messaging
Whether you're in the office or out in the field, Inter-Tel's Unified Messaging software streamlines all of your messages—voice mail, e-mail, and fax—into one universal inbox. Thus, long distance expenses are minimized because with just one call, you can have access to all your messages regardless of the format.

For more information, click here to access Unified Messaging Brochure